Special link for shipment price

Global Shipping & Delivery Policy

At hobbymodeloem.com, we don’t just see you as a customer; we view you as a long-term partner in the world of collecting. Our mission is to build a reliable, trust-based relationship by providing exceptional service and transparency at every step of your journey.

1. Our Commitment to Speed & Trust

To honor our bond with you, we prioritize getting your items to you safely and swiftly:

• Rapid Dispatch: We strive to process and hand over your orders to our logistics partners within 1-3 business days (excluding weekends/holidays).
• Premium Shipping Choices: We proactively select faster shipping routes whenever possible.
• Conservative Estimates: Please note that the transit times listed below are conservative (slower) estimates. While we list these as the standard, our goal is to surprise you with earlier arrivals.

2. Weight-Based Shipping Rates

We offer transparent, weight-based pricing to ensure you only pay for what you ship. Current rates for our primary markets include:

• United States: $8 – $15 USD / kg
• United Kingdom: $7 – $12 USD / kg
• Other Regions: Calculated dynamically at checkout based on package weight and destination.
• Shipping Supplement: For oversized items or remote areas, we may contact you with a custom "Shipping Fee Link" for any necessary adjustments.

3. International Shipping Estimates

We utilize reliable global carriers, including EMS, DHL, UPS, and FedEx.

• USA & Canada: 7 - 15 Business Days
• United Kingdom & EU: 10 - 20 Business Days
• Asia: 5 - 10 Business Days
• Rest of World: 15 - 25 Business Days

4. Customs, Duties & Tax Optimization

We understand that import costs can be a burden.

• Saving You Money: To strengthen our trust, we utilize shipping strategies and declaration methods aimed at minimizing potential import taxes and duties to keep more money in your pocket.
• Final Responsibility: While we do our best to reduce these costs, please note that any final fees imposed by your country (VAT, tariffs, etc.) remain the sole responsibility of the customer.

5. Critical: Address & Contact Accuracy

To ensure your collection reaches you safely, we require complete accuracy:

• Clear Information: You must provide a detailed English shipping address and a valid contact phone number.
• Buyer Responsibility: If a delivery fails due to an incorrect address or missing contact information provided by the buyer, the buyer will be held solely responsible for the consequences, including loss of the package or additional redelivery costs.

6. Collector-Grade Protection

• Superior Packaging: As specialists in models and figures, we use reinforced boxes, premium bubble wrap, and extra padding to protect the item and its original box.
• Real-Time Tracking: You will receive a tracking number via email as soon as your order is dispatched, allowing you to monitor its progress.